Claims and Returns

RETURNS

It is within our sole discretion as to whether to accept returns of merchandise. All made-on-demand items, including outdoor pillows and custom upholstery, are final sale.  Items returned without our prior authorization will be refused. A 25% restocking fee will be applied to all approved returns that are not defective. Please reach out to assist@lemieuxetcie.com to arrange a return.

We allow for client-elected returns within 30 days of receipt should you wish to return an item for any reason aside from damage or defect. Returned items must be in their original condition and packaging. Customers are responsible for shipping charges incurred when returning a product. Additionally, we strongly suggest insuring all return shipments as credit for authorized returns will not be issued if product arrives damaged due to poor packaging. All credits for client-elected returns will be credit-on-account. To begin the return process, please contact our customer service department.

We do our best to keep our customers informed with the latest information regarding products on order. Please note that due to shipping and supply chain volatility, these are estimates and are subject to change. Should you wish to cancel at any point in the order process (with the exception of Upholstery and Custom Orders), Lemieux Et Cie will apply the purchase cost on that order as a store credit on account. This credit can be used toward any future purchase at your request. 

If the return is a shipping error on our part, or the result of a manufacturing defect, we will replace the item at no additional cost to you.

WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED?

Upon Delivery

Signature of receipt by you, your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. You are responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of your deposit. We shall not be liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots depending upon availability of the products constituting an order.

Carrier Damages

Claims for damage to products that do not arise from defects in material or workmanship are the responsibility of the carrier. If the shipment arrives with visible exterior damage (crushed box, broken crate, moisture, etc.) note the damage in writing on the carrier’s delivery receipt before you sign for the shipment and release the delivery driver. A claim for shipping damages will not be accepted by Lemieux Et Cie unless the damages are noted on the carrier’s delivery receipt. 

TO OUR CLIENTS WHO USE RECEIVERS:

Please be sure your receiver is made aware of our claim guidelines. Taking the following steps is imperative as it allows us to better serve you.

Do Not Refuse Shipments

Do not refuse shipments even if damage is suspected, as this will delay the claim process.

Open And Inspect

Note any visible damage on the driver’s delivery receipt at the time of signing for the shipment. If damage is not noted, the claim will be denied. Please do not note “subject to inspection” on the delivery receipt as this is an invalid notation.

Take Photographs

Please take clear photos of the damage AND of the packaging. We will not be able to process your repair or replacement without this information. 

Report Damages Within 5 Business Days

Claim information can be sent to assist@lemieuxetcie.com  Please note that claims will not be accepted after 5 business days.

Keep All Packaging

Keep all boxes and packaging material (inner and outer) until your claim is resolved. Lemieux Et Cie will not be held liable for any repackaging fees that will incur due to original packaging being disposed of.